YIQI / CUSTOMER CARE
Return & Refund Policy
30-day returns and exchange terms.
Effective September 14, 2026
30-day change-of-mind returns
You may request a return or exchange for any reason within 30 days after delivery. Items should be unworn, unwashed and returned with their original tags and packaging where reasonably possible. Your statutory rights for defective or misdescribed goods are not limited by these conditions.
How to start a return
Use our contact form with your order number and the item you wish to return. We will provide the correct return address and instructions; please do not send a parcel to an address that has not been confirmed for your order. We will acknowledge the request and explain the return steps.
Who pays for return shipping
For a change-of-mind return or size exchange, the customer pays the return postage; any outbound shipping charge is not refunded unless required by law. If we sent the wrong item or the item is damaged or defective, we pay reasonable return shipping or provide a prepaid label. Keep proof of postage until the return is resolved.
Refunds and exchanges
After we receive and inspect the returned item, we will confirm whether the return is accepted and refund the eligible item amount to the original payment method. Any refund timing also depends on the payment provider. Exchanges depend on availability; if a replacement is unavailable, we will offer a refund. These terms do not remove any rights provided by applicable consumer law.