YIQI / CUSTOMER CARE
Shipping Policy
Delivery timing, charges and tracking.
Effective September 14, 2026
Where we deliver
Checkout currently collects U.S. delivery addresses. We verify that an item can be shipped to your address before asking for payment. The fulfillment origin may vary by item; a U.S. origin is not guaranteed unless it is stated in your individual order confirmation.
Processing and delivery estimates
For a parcel dispatched from within the United States, standard domestic transit commonly takes approximately 3–7 business days after the carrier accepts it; express service may be faster. These are carrier-transit estimates, not a guaranteed dispatch or arrival date. Item-specific handling time, dispatch origin and an estimated delivery window are provided when we confirm your order. If we cannot ship by a confirmed date, we will ask whether you agree to the delay or want to cancel and obtain any refund due under applicable law.
Shipping charges and tracking
Standard and express options may have different charges. We show the shipping charge and any applicable taxes before you pay; no shipping fee is charged by submitting the checkout form. When a carrier tracking reference is available, we will share it and update your order status.
Delivery problems
Contact us through the contact form if an address needs correction or a parcel appears lost or damaged. Please do so promptly so we can investigate with the carrier.